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Version: 2.0.1

FAQ (Horus Digital Signage)

1. I installed the player on a Windows system, but when the application opens automatically, it asks for administrator permission..​

Possible Solution:

If the player is installed on Windows, open the Control Panel > System and Security > Security > Change User Account Control settings > and set it to never notify. Save these changes and that's it. Test to see if it worked.

2. How to resolve issues when there are problems with YouTube videos or the video is invalid.​

Possible Solution:

Restart the application.

3. Why are the news feeds not working?​

Possible Solution:

There may be a network block for the news feeds.

4. How to resolve when the campaign displayed on the player gets stuck?​

Possible Solution:

Try resynchronizing the campaign; if the issue is not resolved, clear the cache of the terminal remotely.

5. What is the best web browser to use with Horus DS?​

Possible Solution:

It is recommended to use browsers with a Chromium-based engine, such as Google Chrome, Brave, Opera, Edge, and Vivaldi.

6. How to make Horus Digital Signage work on a vertical screen (9:16)?​

Possible Solution:

You need to change the computer's resolution to a 9:16 ratio. Additionally, specify the ratio in the campaign you want to publish.

7. What are the prerequisites for installing Horus Digital Signage?​

Possible Solution:

Install Docker and Docker Compose. The documentation to install them is:

8. I followed the steps to install the Horus Digital Signage server, but when I try to access it, I get this error: Hmmm… can’t reach this page.​

Possible Solution:

If the player is installed on Windows, open the Control Panel > System and Security > Security > Change User Account Control settings > and set it to never notify. Save these changes and that's it. Test to see if it worked.